At Numeals.in, we strive to provide high-quality Ready to Cook food products that are FSSAI certified and meet your expectations. However, due to the nature of our products, all sales are final. Please read our refund policy carefully to understand our procedures and conditions.
1. No Refund Policy
1.1 Edible Products
As our products are edible and perishable, we cannot offer refunds or exchanges once the product has been dispatched. This is to ensure the safety and quality of our food products.
2. Exceptions
2.1 Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product, please contact us immediately. You may be eligible for a replacement or a refund under the following conditions:
- You must provide proof of purchase.
- You must notify us within [12] hours of receiving the product.
- You must provide clear photographic evidence of the damage or defect.
3. How to Request a Replacement or Refund
3.1 Contact Customer Service
To report a damaged or defective product, please contact our customer service team at [email protected] with the following details:
- Your order number.
- A description of the issue.
- Photos of the damaged or defective product.
3.2 Inspection and Approval
Once we receive your report, we will review the information and notify you of the approval or rejection of your replacement or refund within [7] business days.
3.3 Refund Method
If your refund is approved, we will process the refund to your original method of payment within [10] business days. The time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.
4. Late or Missing Refunds
If you have not received your refund within the expected time frame, please follow these steps:
- Check your bank account or credit card statement again.
- Contact your bank or credit card issuer as it may take some time before your refund is officially posted.
- If you have done all of the above and still have not received your refund, please contact us at [email protected].
5. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our website or purchase of products after any changes indicates your acceptance of the new Refund Policy.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Numeals.in
Business Enquiries: [email protected]
General Enquiries: [email protected]
Phone: +91 9817109901